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Help and support

Apply for a Time to Pay Order (FER Cases)

Refer to FER's Applying for a Time to Pay Order – Factsheet (PDF) for information about your eligibility to apply and maintaining payments under a Time to Pay Order

  1. On the home page, select Fines and Payments 





  1. On the Fines & Payments page, select My Fines 




  2. On the My Fines page, enter the Surname 






    If the fine is registered under the name of an organisation, select the Organisation tab then enter the Organisation Name 





  3. Complete at least two of the other fields. These details can be found on documents issued by the court (e.g. Notice of Conviction) or by FER (e.g. Order to Pay).
  1. Complete the CAPTCHA field - Enter the characters displayed in the image above the text field
  2. Select Lookup my fines 

    The My Fines page displays all FER cases (i.e. fines and infringements registered with FER) for that person/organisation.





  1. Select Apply/Add Cases to Time to Pay 

    If you are eligible to apply for a Time to Pay arrangement online, the Apply for Time to Pay page will display




NOTE: If you are NOT eligible to apply for a Time to Pay Order online, the My Fines page will display a message, instructing you to contact FER directly.
  1. Enter your contact details and address.
  2. Enter the proposed terms for your payment arrangement:
    • Next Payment Date
    • Payment Amount
    • Reason for the Application
    • Frequency
  1. Read the Terms & Conditions
  2. If you agree to the Terms & Conditions, select the I agree... checkbox
  3. Select Submit 

NOTE: If you entered a payment amount below the minimum fortnightly/monthly amount, the page will display an error message below the Payment Amount field. 


Your options:

    1. Enter a Payment Amount equal to or higher than the minimum payment amount
    2. Select Submit 

OR

    1. Select the Means Test link in the error message to download the Means Test form
    2. Complete and sign the form
    3. Scan the completed form
    4. Select Choose Files > search for and select the completed form > select Open 
    5. Select Submit 
  1. You will be returned to the My Fines page.

    A "..submitted successfully..." message is displayed.

  2. Select to download the Direct Debit Form OR the Centrepay Form (whichever is appropriate for you). Complete the form and follow the instructions for sending the form to FER.


End of help guide

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